Oh, God, I know what that's like. And it's one of those things that you can't complain about because someone will turn up and say 'but people who work in charity shops often get called out to pick up rubbish or to places that are dangerous' which is totallly true and I can understand why they're hesitant, but the explanation does occasionally seem to come with an undertone of and besides, anyone respectable has their own car, don't they?
From my experiences clearing out half the stuff in the house last year, I'd say that what I'd really like is a clear policy about when people can come ('we can't collect, sorry' is so much easier to deal with than 'oh, well, maybe on Wednesday if Angela's in, but she might not be' and then turning up unexpectedly on Friday) and what they actually need (hauling one bag of books and one of DVDs to a charity shop to be met with six people sitting around on a sofa staring at me, one of whom eventually said 'Oooh, books, love? We've got that many books out the back' in a tone as if I'd brought them a bag of dead rats, and several more of whom burst out laughing, was a particular low point and made me meanly wish I'd just sold the DVDs on eBay and given the money to a different charity). You're helping them by giving them stuff, they're helping you by taking it away, the moral high ground is shareable. And also calling people 'dear' or 'love' is not helpful.
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Date: 2014-05-20 11:37 am (UTC)From my experiences clearing out half the stuff in the house last year, I'd say that what I'd really like is a clear policy about when people can come ('we can't collect, sorry' is so much easier to deal with than 'oh, well, maybe on Wednesday if Angela's in, but she might not be' and then turning up unexpectedly on Friday) and what they actually need (hauling one bag of books and one of DVDs to a charity shop to be met with six people sitting around on a sofa staring at me, one of whom eventually said 'Oooh, books, love? We've got that many books out the back' in a tone as if I'd brought them a bag of dead rats, and several more of whom burst out laughing, was a particular low point and made me meanly wish I'd just sold the DVDs on eBay and given the money to a different charity). You're helping them by giving them stuff, they're helping you by taking it away, the moral high ground is shareable. And also calling people 'dear' or 'love' is not helpful.